Who is Chicnova?
Chicnova is a leading online fashion retailer, belonging to Hermes Holding (Hong Kong) Limited. It offers trended fashion and mix & match style fashion, aiming to deliver fast fashion to worldwide. The name ‘Chicnova’ consists of chic and nova, which directly expresses our wish: help women discover their styles to make chic star looks.
Our mission is to become a world-class fast fashion deliverer to women worldwide at affordable prices. To realize this mission, we will continually improve our products and service.
Weekly updates
Chicnova updates about 300 products, 2 shop trends and 4 outfits every week to keep you update with the latest fashion.
What can Chicnova provide?
On Chicnova.com, we show fashion item mix & match ideas and recommend in shop trends to keep you update with popular fashion trends worldwide. Our products include women's clothes,footwear,bags,accessories, and jewelleries currently. They reveal the latest fashion trends and can satisfy all your individual fashion demand.
Shipping Guide
Order processing time
1.After payment cleared, we will ship your order in 1-5 days.
2.If some item ordered is out of stock, we will need extra 2 days to restock.
3.If out of stock items can’t be restocked, we will email you.
Shipping Costs and Methods
Shipping Method
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Delivery Time
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Area
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Free Shipping
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2-5 working days
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Hongkong, Taiwai, Macau
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6-8 working days
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United Kindom, Australia
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7-10 working days
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USA,Canada,Most countries in Europe (Albania, Andorra, Armenia, Austria, Aerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republick, Denmark, Estonia, Faroe Island, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungray, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembug, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal,Romania, SanMarino, Serbia, Slovkia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan)
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5-10 working days
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Most countries in Southeast Asia (Singapore, Malaysia, India, Indonesia, Thailand, Philippines, Vietnam, Laos, Bangladesh, Sri Lanka, Brumei, Cambodia, Myanmar)
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10-25 working days
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The other countries
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Express Shipping ($15)
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3-7 working days
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All countries in Europe, Asia, America and Oceania, but only two counties in Africa (South Africa and Egypt).
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Notice for free shipping
1.USA use USPS or Fedex shipping service. We ship parcels to USA and transfer them to USPS or Fedex to deliver.
2.Europe, Australia and other countries use local post office service
3.Tracking numbers on USPS, Fedex or local post office are different from tracking number we update on website.
How to get Tracking numbers on USPS or Fedex? Click for detail
Notice for express shipping
1.Most countries we use DHL service
2.EMS for Russia, about 20 working days.
3.DHL service must need correct telephone number, post code and address
4.Express shipping may cause much higher custom tax which needs the receipt to pay.
5.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.
6.No DHL service for PO.box.
7.If DHL service is unavailable, we will change to free shipping and refund the express shipping fee.
8.Any loss caused by inaccurate shipping information and unavailable contact by phone and email is your responsibility.
After the package arrived in your city, the shipping company will contact you and arrange to delivery to your address. Usually in 7 days, if they can’t reach you, the package will be disposed by express shipping company. And all the lost is on you. So make sure your address and telephone number is accurate.
Custom tax
1.Chicnova is not responsible for any custom tax
2.Chicnova will do our best to avoid or lower tax
3.Free shipping seldom suffer custom tax
Orders confirm and cancel
1.After successful payment, if no email receipt, please contact service@chicnova.com
2.No order can be canceled after shipped.
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